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Key points
- Miraa provides clinician-reviewed workflow support and does not replace professional judgement, patient assessment, or final clinical responsibility.
- Clinics are responsible for patient consent, lawful recording, local compliance, staff access, and review of all generated outputs.
- AI-generated drafts, summaries, tasks, prescriptions, referrals, and documents must be reviewed and approved by a qualified clinician before use.
- Miraa's aggregate liability is capped at the fees paid in the twelve months before the claim, and nothing excludes rights that cannot be excluded under Australian Consumer Law.
Service scope
Miraa provides software for clinical workflow preparation, consultation capture, transcription, AI-assisted note drafting, verification, closeout workflows, task preparation, document drafting, billing support, integrations, templates, and related clinic operations.
Miraa is intended to support documentation and workflow administration. It is not a substitute for a clinician, does not independently diagnose or treat patients, does not provide emergency support, and does not authorise prescriptions, referrals, orders, billing claims, or patient communications without human review.
Clinical review and safety obligations
All transcripts, summaries, notes, medication references, prescriptions, referral drafts, billing suggestions, task lists, and other generated outputs are draft or assistive outputs. A qualified clinician must review source material, correct errors, and approve final content before relying on it or adding it to a medical record.
Users must verify patient identity, medications, allergies, diagnoses, investigation results, follow-up plans, clinical risks, billing codes, and any information copied into external systems. Miraa may omit information, misunderstand speech, misclassify speakers, generate unsupported text, or produce content that is incomplete, inaccurate, or out of context.
Miraa must not be used as the sole system for emergencies, urgent escalation, medication safety, diagnosis, treatment decisions, prescribing, adverse event detection, or patient triage.
Patient consent and lawful recording
Clinics are responsible for giving patients appropriate notice and obtaining any consent or lawful authority required to record, transcribe, upload, process, store, or generate documentation from consultation content. Requirements may vary by jurisdiction, professional rules, patient setting, and clinic policy.
If a patient declines recording, transcription, or AI-assisted processing, the clinic must respect that choice and use a non-recorded workflow. Miraa is not responsible for a clinic failing to obtain required consent or using the service contrary to law or professional obligations.
Accounts and clinic administration
The clinic is responsible for choosing administrators, inviting and removing users, assigning roles, maintaining accurate account information, monitoring workspace activity, and ensuring only authorised staff can access patient information.
Users must keep credentials secure, use strong authentication practices, promptly report suspected compromise, and avoid sharing accounts. The clinic is responsible for activity under its workspace unless the activity resulted from Miraa breaching these Terms.
Acceptable use
Users must not use Miraa to break the law, infringe rights, process information without authority, upload malicious code, attack or overload the service, bypass security controls, access another tenant, reverse engineer protected functionality, scrape the service, or use Miraa to build a competing product.
Users must not submit content that is unlawful, abusive, deliberately misleading, unsafe, or unrelated to legitimate clinic operations. Miraa may suspend access where necessary to address material misuse, security risk, legal risk, non-payment, or harm to another clinic or patient.
Subscriptions, trials, billing, and taxes
Plans, pricing, seat counts, usage limits, included features, trials, renewal dates, and billing periods are shown in the app, checkout flow, invoice, or order form. Fees are payable in accordance with the selected plan or written agreement.
Unless a written agreement says otherwise, subscriptions renew automatically until cancelled. The clinic is responsible for taxes, payment method accuracy, authorised payment approvals, and any usage charges that apply to enabled features.
Miraa may change pricing or plan features with reasonable notice. Changes do not affect rights that cannot be excluded under Australian Consumer Law or other applicable law.
Clinic data and Miraa intellectual property
The clinic retains ownership of its clinic data, patient data, uploaded material, approved records, and final clinical outputs. The clinic grants Miraa the rights needed to host, process, transmit, display, secure, back up, and troubleshoot the service for the clinic.
Miraa retains ownership of the platform, software, design, workflows, templates, models of operation, documentation, trademarks, and other service materials. Feedback may be used by Miraa without a separate payment obligation.
Miraa does not use identifiable patient health information to train AI models.
Integrations, beta features, and planned features
Integrations, pilots, beta features, and planned features may be incomplete, unavailable, changed, limited, or withdrawn. A clinic should not rely on a planned feature unless it is included in a signed order form or written commitment.
Third-party integrations may require the clinic to accept separate third-party terms and grant permissions to external systems. Miraa is not responsible for third-party systems, outages, data handling, or feature changes outside Miraa's control.
Availability, support, and maintenance
Miraa aims to provide a reliable service, but does not guarantee uninterrupted availability and does not offer a contractual uptime commitment unless one is stated in a signed agreement. The service may be affected by maintenance, infrastructure issues, vendor outages, network conditions, browser limitations, clinic device settings, or events outside Miraa's control.
Support requests can be sent to support@miraahealth.com. Clinics should include patient-safe context only unless identifiable information is necessary to resolve the issue through an authorised support channel.
Confidentiality and security
Each party must protect the other party's confidential information using reasonable care. Miraa will maintain security safeguards appropriate to the sensitivity of clinic and patient information processed through the service.
The clinic must maintain appropriate local safeguards, including staff training, device management, access review, user offboarding, secure network practices, and internal procedures for handling patient information.
Termination, export, and post-termination data
The clinic may cancel or terminate according to the applicable plan or written agreement. Miraa may suspend or terminate access for material breach, non-payment, security risk, unlawful use, or misuse that is not remedied within a reasonable period after notice where notice is practical.
After termination, Miraa may provide a reasonable opportunity to export clinic data where technically available and legally permitted. Miraa may then delete, de-identify, or retain limited data in accordance with legal, security, accounting, backup, and dispute-resolution requirements.
Disclaimers, liability, and Australian Consumer Law
To the maximum extent permitted by law, Miraa is provided on an as-is and as-available basis and Miraa excludes warranties that are not expressly stated in these Terms. This does not exclude guarantees, rights, or remedies that cannot be excluded under Australian Consumer Law or other applicable law. Where a non-excludable guarantee applies and the service is not of a kind ordinarily acquired for personal, domestic, or household use, Miraa's liability for breach of that guarantee is limited, at Miraa's election, to resupplying the service or paying the cost of having it resupplied.
To the maximum extent permitted by law, Miraa is not liable for indirect loss, consequential loss, loss of profit, loss of revenue, loss of goodwill, loss of data, loss caused by unreviewed AI output, local compliance failure, source material error, third-party outage, unsupported integration, or use outside these Terms.
To the maximum extent permitted by law, Miraa's total aggregate liability arising out of or relating to these Terms or the service will not exceed the total fees paid by the clinic to Miraa for the service in the twelve months immediately before the event giving rise to the claim. Where no fees have been paid, that cap is one hundred Australian dollars.
This cap does not limit liability that cannot be limited at law, including liability under the non-excludable provisions of the Australian Consumer Law, liability for fraud, or liability for death or personal injury caused by Miraa's negligence. If a separate signed agreement states a different liability cap, that signed agreement controls.
Governing law and changes
Unless a signed agreement says otherwise, these Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
Miraa may update these Terms to reflect product, legal, operational, pricing, or security changes. Each version carries a version identifier and an effective date, and Miraa records which version each user accepted. Material changes will be communicated through the app, website, email, or another reasonable channel, and may require acceptance before continued use.
Contact
Miraa Health Pty Ltd (ABN 50 700 599 408, ACN 700 599 408), 3 Broadway, Ultimo NSW 2007, Australia. General and support enquiries: support@miraahealth.com. Legal and contractual enquiries: legal@miraahealth.com.